Dial-100 Service in Madhya Pradesh

Launched on 1 November 2015, the Dial-100 service was India’s first centralized, state-wide police emergency response system, pioneered by the Government of Madhya Pradesh. The aim of this service was to provide quick, effective, and technology-enabled police assistance to citizens across the state—whether in urban or rural areas—in times of crisis.

At the core of this system was a state-of-the-art Central Command and Control Centre located in Bhopal. Citizens could call the toll-free number 100, where trained call takers, using computer-assisted dispatch software, identified the nearest available Dial-100 First Response Vehicle (FRV) and dispatched it immediately.

This system included 1,000 GPS-enabled four-wheeler FRVs and 150 two-wheeler units, equipped with mobile phones and Mobile Data Terminals (MDT). The Dial-112 call center is equipped with a Location-Based System (LBS) to obtain the caller’s location during emergencies. Now, police emergency vehicles are reaching those in need at their doorstep in an average of about 16 minutes. With the help of Dial-100/112, the commitment to deliver justice to every citizen’s doorstep is being meaningfully realized.

During its tenure, this system set a new standard in public safety enforcement. Initially, Dial-100 was highly effective but limited only to police services. Over time, it was expanded to include fire, health, disaster management, and special helplines such as women’s helplines and child protection helplines.

Moving with speed and determination towards Dial-112

The continuous evolution of the public safety landscape—such as rising citizen expectations, urban complexities, and the need for coordinated operations among various emergency agencies—created the need for a unified agency-based system.

Against this backdrop, in line with the Government of India’s Emergency Response Support System (ERSS – Dial 112), the state integrated multiple services under the single emergency number 112, including: Police Emergency Service (112), Health/Ambulance Service (108), Fire Service (101), Women’s Helpline (1090), National Cyber Crime Helpline (1930), Railway Help Helpline (139), Madhya Pradesh Road Development Corporation’s Accident Response Service (Highway Toll Naka 1099), State Disaster Management Authority (SDMA – 1079), State Transport Department panic button & confidential branch communications, and Women & Child Helplines (181, 1098).

Dial-112 has contributed to a reduction in crimes in the state and has fostered a sense of security among the public through the visible presence of police in public places during the day. It ensures fast, coordinated, and accountable emergency responses for every citizen. The system remains capable of reaching vulnerable sections of society, supported by its core technical infrastructure and FRVs.